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In using our web site, you agree to be bound by the Terms and Conditions set out below. If you do not accept these Terms and Conditions you may not access or use this site.
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Site content
TMS provides this website for your own personal use to obtain information pertaining to marine repair, and also to obtain parts and accessories for marine repairs. While TMS works very diligently to keep this website up to date and to make sure any information provided is accurate at the time of posting, TMS will not be responsible, and you agree not to hold TMS responsible, for errors or omissions you may run across during your visit. Information provided in our help sections are intended to be general guides only and may or may not be correct for your application. Descriptions for our parts and accessories that you may purchase while using the website contain application information that they fit and also the OEM parts numbers that they replace. If you are unsure whether or not the part or accessory you intend to purchase is correct for your application, it is strongly advised to call or e-mail us to verify the fact. TMS will not be responsible for you purchasing parts for the wrong application, and you may be responsible for additional restocking fees and shipping charges above and beyond your original invoice amount.
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Returns
TMS is an "exchange only" merchant: This means items to be returned by you the consumer, per the following conditions, may be returned for the purpose of EXCHANGE ONLY. We DO NOT give refunds unless an exchangable or replacement item is not available.
Canceled orders: We attempt to keep a good supply of parts we offer in stock at all times. However, due to circumstances beyond our control, we occassionally will not have an ordered item in stock, or, do not regularly stock an item you ordered. In these circumstances, we will attempt to have you understand the situation during the time you place your order that it may take an extra day or so before the item ships. For the reasons previously mentioned, all orders canceled, will incur a $10.00 service charge for time spent taking your initial order and cancellation of the ordered parts from our suppliers. The only exception to this policy would be in the case of an item placed on backorder with no availability date able to be obtained. No orders may be cancelled or modified once the package/s leaves our facility or any warehouse facility we may occasionally drop ship from.
Substitute items: While TMS tries very hard to keep a good supply of online items in stock, we may occasionaly run short on a product. In these cases, TMS reserves the right to substitute products with like type and quality of another brand name as required to complete the order. Same warranty applies regardless of brand name shipped.
Time in transit: TMS ships orders just as soon as possible according to UPS/FEDEX pickup schedules per our area. Once the package leaves our facility or any other warehouse facility we may occasionally drop ship from, TMS will not be responsible for delays or misdirected orders by carriers such as UPS, FEDEX, or United States Postal Service. To avoid delays, make absolutely sure you supply correct shipping address including correct zip code. Any part of a shipping address that is incorrect will automatically cause a delay by the carrier. If you need an item by a certain time, you are advised to make sure to select or request a specific delivery option instead of reyling on the regular ground option.
Electrical/ignition parts: Under no circumstances will any electrical part (especially ignition components) be returnable, unless specifically written warranty applies and the item is first approved returnable by TMS qualifying for such. Any ignition component deemed bad and returned under a specific warranty, but after testing is determined to actually have no problem at all, will result in a $25.00 charge to the customer for testing services, and the component returned at the customers expense. We are not an igniton parts loan facility for you to trial and error your repairs to find out what you do or don't need! Spare us the excuses of "That didnt fix my problem, so I want to return it" or "The part was bad when I got it so I want to send it back for a refund". If you order an ignition component, make sure you need the specific part BEFORE you order it. If you are concerned whether an electrical item has any warranty, then ASK before you order.
While TMS reserves the right to substitute brand and/or like item for item ordered, these guidelines are strictly adhered to:
- No returns will be accepted without first obtaining authorization from TMS and having an RMA number assigned to the package.
- You, the customer, are responsible for providing all charges to cover shipping and insurance for a returned item. Must be prepaid!
- Packages received without a clearly visible authorized RMA number will be refused and returned to the customer at the customers expense.
- Returns must be made within 15 days of receipt of initial order.
- Returnable items will be subject to a 20% restock fee unless an original shipping error was made on the part of TMS.
- Returnable items MUST be in original packaging, and in undamaged re sellable condition.
- Returnable items may be returned for exchange of like and priced item only.(no cash refunds)
- Any items sealed in plastic packaging ARE NOT RETURNABLE IF OPENED.
- Special order items are non-returnable and non-refundable
- Shipping charges will not be refunded or credited under any circumstances
- Returnable items must be sent to the address at the bottom of this page per our authorization instructions to receive proper credit/exchange
Phone orders: When placing a phone order, you are asked for your specific boat or motor identification info. This assures you are sent the correct item in which you seek. We are highly experienced in our business of supplying marine parts, and do not send the wrong part/s, unless you give us incorrect information to go by. Make sure you give us the right info to avoid problems and additional charges incurred with returning parts claimed by you to be wrong.
Warranty items: If you feel you have a defective item that is still in warranty, please contact TMS for said warranty information of specific part. If defective part is determined to have valid warranty, part/s should be sent immediately to TMS for processing. Return all warranty items, shipping prepaid. No warranty over the original manufacturers warranty will be provided for defective parts unless specifically offered by TMS. Upon approval of warranty claim, defective part will be replaced and new part will be returned to you per manufacturers policy. If you have a question about returns or warranty on an item, please contact TMS for details.
Return and warranty items should be shipped UPS/FEDEX to the following address:
TMS
31996 Highway 82
Cookson, Ok. 74427
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Chargebacks
This is a very unpleasant subject for both parties. Please keep in mind though, that TMS has a "0" tolerance policy for customers with a mind to invoke a chargeback after making a purchase on our website, especially since no one here is going to attempt to "scam you" or "rip you off". It can be considered the same type of offense as shoplifting or stealing and can be criminally prosecuted as fraud. For any customer that intentionally attempts to defraud this company through a chargeback, we will do exactly that. Your IP address, the day, and the time down to the second, is logged with every click of the submit button when you place an order. Therefore, the computer you used to make the purchase is completely traceable and you cannot successfully claim you didn't authorize the sale. If you have a problem resulting from a credit card purchase on our website, you needn't get hysterical and automatically head for your bank. TMS will work with you in any way possible within the bounds and scope of our policies to correct the problem and satisfy your needs. Just don't ask us to make a special consideration that we cannot or do not do for everyone else. As long as you are respectful and reasonable, we will be too.
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